500bet Privacy Policy

01. Introduction

500bet (website: https://500bet.onl) is an online gaming and Sports Betting platform for users in Bangladesh. To provide our services, we collect certain personal information from you — this Privacy Policy fully explains how that information is managed.

We believe transparency is the foundation of trust. That is why this policy is written in plain, straightforward language — so you clearly understand what we do and do not do with your information.

500bet reserves the right to update this Privacy Policy. We will notify you through the platform of any significant changes. It is your responsibility to check this page periodically.

02. What Data We Collect

500bet only collects information that is necessary to deliver our services. We do not gather unnecessary or excessive data.

Some information is provided directly by you (at registration), while some is collected automatically (such as through cookies or log files). In both cases, we are fully transparent about the purpose of data collection.

03. Use of Data

500bet uses the information it collects solely for the following purposes:

• Account Management: To complete registration, login verification, and the KYC process.
• Service Delivery: To enable gaming access, betting features, and process deposits and withdrawals.
• Contact: To send important account updates, security alerts, and promotional messages.
• Service Improvement: To analyze user experience and further improve the platform.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: To meet applicable legal or regulatory requirements.
• Responsible Gaming: To identify problem gaming patterns and provide the necessary support.

04. Information Sharing

500bet may share your information with third parties in limited and specific circumstances, which are clearly outlined below:

• Payment Processor: Only the minimum necessary information is shared with mobile banking operators to process deposits and withdrawals.
• Identity Verification Service: With authorized verification agencies for the KYC process.
• Law Enforcement: Upon receipt of a valid order from a court or regulatory authority.
• Fraud Prevention: Minimum data shared with industry fraud prevention systems.
• Business Changes: In the event of a major change in the ownership or operations of 500bet, you will be notified in advance.

Outside of the exceptions above, we do not share any of your personal information with any third party. Our partner organizations are also bound to uphold 500bet's privacy standards.

05. Cookies Policy

500bet uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Functional Cookies: To remember your preferences such as language or settings.
• Analytics Cookies: To understand user behavior — fully anonymized data.

You can disable cookies from your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to not work properly.

06. Data Security

500bet applies industry-leading security measures to protect your data. Our security infrastructure is regularly reviewed and updated.

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Verification: An additional layer of security for accessing your account.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Limited Access: Only authorized personnel can access specific data.
• Suspicious Activity Monitoring: Unusual activity is monitored 24/7 through our automated system.

In the event of a security breach that may put your data at risk, we will notify you promptly in accordance with our legal obligations.

07. Data Retention Period

We only retain your information for as long as it is needed or legally required.

• Active Accounts: All data is retained for as long as the account remains active.
• Closed Accounts: Even after account closure, data is retained for up to 5 years as required by regulatory obligations.
• Transaction Records: Financial transaction data is retained long-term in accordance with legal obligations.
• Log Files: Technical log files are generally retained for up to 90 days.

Once data is no longer needed or its retention period has expired, we securely delete or anonymize it.

08. Your Rights

As a 500bet user, you have the following rights regarding your own information. Contact our support team to exercise any of these rights.